Our General Terms and Conditions are filed with the KvK at Amsterdam under number 59 13 77 11.

Zilch Retail B.V.
Hogeweyselaan 25
1382 JK Amsterdam

www.zilch.nl
webshop@zilch.nl

+31 20 4222866

KvK Amsterdam : 59 13 77 11
VAT No: NL85 333 43 16 B01
IBAN: NL46 RABO 0331 8532 99
BIC : RABONL2U

1. These general conditions apply to all agreements concluded by Zilch Retail B.V., unless expressly rejected in writing.These conditions take precedence over the (purchase) conditions of the customer, even if Zilch Retail B.V. has not expressly rejected them. All other conditions are only opposable to Zilch Retail B.V. after explicit acceptance.

2. Only the Dutch version of the general terms and conditions is legally binding. All other versions are provided for information purposes only. All agreements concluded by Zilch shall be governed by Dutch law.

3. The sale of goods by Zilch Retail B.V. does not affect the intellectual and industrial property rights of Zilch Retail B.V. 

4. Ownership rights to the sold goods are transferred by Zilch Retail B.V. to the customer only after payment of the full purchase price.

5. Orders through the web shop must be paid immediately using one of our payment systems. 

6. Complaints/reclamations about delivery must be submitted in writing within 8 days via webshop@zilch.nl 

7. Nothing from site zilch.co.uk may be copied, duplicated, distributed, altered, copied or in any way without first seeking permission from the owner of this website. 

8. All prices are in euro's , including VAT. Delivery costs within the Netherlands are 4,95, when ordering from 59,95 you pay no delivery costs. The shipping costs for Belgium and Germany are 7,95 per order, from 99,95 we ship your order for free. Zilch Retail B.V. is not liable for force majeure. In any case, force majeure means serious business disturbances at our suppliers and transport problems. Everything listed on Zilch webshop is in stock unless otherwise stated. 

Upon receipt of your order, please check that the items are undamaged and complete according to the invoice. If this is not the case, you must notify us within 24 hours after receipt via webshop@zilch.nl report this to us. If you are not satisfied with the article, you can return it within the trial period of 14 days. Once your return has been received and processed, you will receive a email with a 'Notification of Refund', letting you know that your return is being processed. 

Returns will be refunded to you within 8 business days. You can register your return in our returns portal. 

Exchanges are unfortunately not possible. You must place a new order and complete the order procedure. The returned item will be refunded. We cannot offset the old order against the new order.

We try to present the colors of the displayed items as accurately as possible. However, because the color setting and capabilities of your monitor, the light, the type of monitor may vary, we can not guarantee the color 100%. We are not liable for printing and or typing errors, which inadvertently a wrong price is displayed. Zilch Retail B.V. will adjust the price as soon as possible. Price changes reserved. We are not liable for misuse such as washing too hot, putting in the dryer, washing with jeans, etc. The articles have washing labels.Exchanges are unfortunately not possible, you must place a new order and complete the order procedure. The article returned will be refunded . We cannot offset the old order with the new order.

Zilch Retail B.V. respects the privacy of all users of its site and ensures that the personal information you provide to us is treated confidentially. We use your information to process orders as quickly and easily as possible. For the rest, we will only use this information with your permission. Zilch Retail B.V. will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order.Zilch Retail B.V. uses the collected data to its clients the following services: 

- If you place an order, we need your name, e-mail address, delivery address and payment information to carry out your order and keep you informed of its progress. 

- To make shopping at Zilch as pleasant as possible, we store with your consent your personal information and the details regarding your order and the use of our services. This allows us to personalize the webshop. 

- We will use your e-mail address to inform you about the development of website and about special offers and promotions. If you no longer appreciate this, you can unsubscribe. 

- If you place an order with Zilch we keep your data on a Secure Server. You can provide a user name and password so that you do not have to enter your name, address, telephone number, e-mail address, delivery and payment information, with every new order. 

- Data on the use of our site and the feedback we receive from our visitors help us to further develop and improve our site . 

- Zilch does not sell your data. 

- Zilch will not sell your personal information to third parties and will only make it available to third parties who are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.

After receiving the ordered product, Zilch maintains a statutory trial period of 14 working days. Within these 14 working days you can view and/or try on the articles and return them without giving reasons. After the trial period has expired, the purchase agreement is a fact.Exchanging is unfortunately not possible, you must place a new order and complete the order procedure. The returned item will be refunded. We can not settle the old order with the new order.

- Items will be returned at the customer's expense, unless Zilch has delivered incorrectly or if there is a defect 

- The 14-day trial period has not yet expired. 

- The item is clean, complete and undamaged. 

- All labels and tags are still attached to the item. 

- The item has not been used (trying on clothes is not considered use). 

- The (factory) packaging is original, undamaged and undescribed. 

- Clearly indicate the address of Zilch Webshop on the envelope/box. 

- The return shipment will be properly packed so that items cannot be damaged in transit. 

 HOW CAN I RETURN OR RETURN?

1. Report your return through our returns portal
2. Go through the steps and receive your shipping receipt.
3. Print the return label or choose a print-less option and have the label printed at your shipping point.
4. Pack the items in the package you received them in.
5. Ship the package back to us.

When you visit our website , we may automatically store some information on your computer in the form of a cookie in order to recognize you the next time you visit us. Cookies helps us to better tailor the content of our website to your needs or to store your password or code so that you don't have to re-enter it each time. If you do not want us to use cookies , you should set "cookies off" in your browser. If you accept the cookies , they will remain in your computer for five years unless you delete the cookies . 

Turning off cookies may limit your use of our website and services. If you have any questions about Zilch's Privacy Policy, please contact us at contact . We will help you if you need information about your data or if you want to change it. In case we need to change our Privacy Policy, you will always find the most recent information on this page.