Privacy

We believe that protecting the information entrusted to us by our customers, visitors to our website and others with whom we communicate is part of our responsibility. This includes personal data that you provide to us such as name, address and date of birth or data that we obtain through a job application or registration for the newsletter. The data is stored within the Zilch B.V. / Zilch Retail B.V. group and is only used for processing the service you have chosen, such as sending your order or an online newsletter.

Personal data is carefully processed and secured by us, in compliance with the requirements of the privacy legislation (AVG). The website of Zilch B.V. / Zilch Retail B.V. uses a secure SSL connection. The data will not be sold to third parties. In order to guarantee your privacy , we have concluded processing agreements with parties who process your personal details on behalf of Zilch B.V. / Zilch Retail B.V.

Cookies

We use cookies to ensure that you get the best experience on our website. Cookies are small files that can be placed on your computer or mobile phone when you visit a particular website. Cookies are used to remember information about the visitor.

We currently use cookies for functional, analytical and advertising purposes. When visiting our website, our cookie banner will automatically open, allowing you to easily accept our cookies or change your preferences.

We use the following cookies:

1. Strictly necessary cookies

These cookies are necessary for the website to work and cannot be disabled. Such cookies are set only in response to actions performed by you, such as language, currency, login session, privacy preferences. You can set your browser to block these cookies, this may affect the operation of our site.

2. Analytical cookies

These cookies allow us to measure visitor traffic and view traffic sources by collecting information in datasets. They also help us understand which products and promotions are more popular than others. These tracking cookies are set by third parties: Google & Shopify.

2. Marketing cookies

These cookies are set by our marketing and advertising partners (Google, Meta & Shopify). These are third-party services that use cookies to build a profile of your interests and later show you relevant ads. If you do not allow these cookies, you will not see targeted ads.

3. Functional cookies

These cookies enable our website to offer additional features and personalized settings. They may be set by us or by third-party service providers we have placed on our page's . If you do not allow these cookies, our website may not function optimally.

More information about how Google uses personal data when consent is given via our cookie banner can be found in the "Google Privacy Policy".

If you subscribe to the Newsletter, we will ask you for your first name, surname and e-mail address. When you subscribe to our newsletter, you simultaneously give us permission to store your data. We use the stored information to inform you about Zilch B.V. / Zilch Retail B.V. This may involve sending you information about activities in our shops or making other offers for marketing purposes. If you do not wish Zilch B.V. / Zilch Retail B.V. to use your details for direct marketing purposes, please contact contact news@zilch.nl. In addition, you can unsubscribe from our newsletter at any time via the unsubscribe link in the e-mail itself.

Privacy on the Internet

For each visit to our site, your (temporary) IP address is automatically recognised and, if possible, the site or e-mail of origin. These data can be used by us in the context of fraud prevention and the fight, prevention and detection of (attempted) criminal behaviour.

Links

The website of Zilch B.V. / Zilch Retail B.V. may contain links to other websites which are not under our control. We cannot take responsibility for the protection of the privacy or content on those websites, but provide the links in order to make it easier for our visitors to find more information on specific subjects.

Right to access and correct personal data

contact If you have any questions, comments or complaints about us or how we process your personal data, or if you no longer wish us to contact you at contact for direct marketing purposes, please contact us at the address, telephone number or e-mail address below. Furthermore, upon request, we will provide you with a summary of all the information that we have collected and retained about you, which identifies you. You may amend, correct or update your personal information or request that we remove your personal information from our database. We will send copies of personal information only to the e-mail address on file for the visitor name concerned.

You can request, change or view your personal data directly by clicking on the button below.

General Regulation on Data Protection (AVG)

Would you like to request, change or view your personal details?

Click here