Placing an order

You can place an order with or without an account.

- Choose an item and select the size. 
- Add the item to your shopping cart. 
- Click on 'pay'. 
- Check all the data. 
- Choose a payment method. 
- Click on 'checkout'. 
- You will receive an order confirmation by e-mail .

Didn't receive an order confirmation?

It is possible that the confirmation email ended up in your spam. If not, check that you have entered the correct email address in your account. You can find this in your order history. If you still can't find it, please contact our customer service at contact .

Cancel or change my order

Once you have placed your order, you can no longer cancel or change it. Therefore, please check your order carefully before you pay.

Article not available

If an item is not available, we will contact you at contact and the money will be refunded.

An item is now cheaper than when I bought it

Unfortunately, we cannot refund the difference in price. You can still return the article, if within the return period.

Delivery costs

Delivery charges within the Netherlands are 4.95, with an order over 59.95 you pay no delivery charges. 

Shipping costs for Belgium and Germany are 7.95 per order, from 99.95 we will ship your order for free. 

Unfortunately, we currently deliver only within the Netherlands, Belgium & Germany. 

Delivery time

We strive to deliver your order within 2 business days. Please note that delivery of your order around holidays may take a little longer. We ask for your understanding.

Delivery method

All your purchases will be delivered by DHL. DHL's delivery times are: Monday t/m Saturday from 9:00 am - 6:00 pm. 

If you are not present at the time of delivery, the package will be delivered to the neighbors if the shipment allows it or offered again the next day. 

When the shipment can't be delivered at the second attempt, DHL will deliver the package at the nearest DHL service point. You will receive a shipping note in your mailbox. You will have to collect your package from the DHL service point within 7 working days. 

Received a shipping receipt, but no package? 
Then please contact our customer service at contact .

Is your order incorrect or incomplete?

Did you receive the wrong article or is an article missing? Please contact our customer service at contact . We will be happy to help you.

Do you have any other questions?

Then please contact our customer service at contact zilch@webshop.nl. We will be happy to help you.